Responsible Gaming at 88bg
At 88bg, we believe that gambling should always be an enjoyable, controlled form of entertainment — never a source of harm. Our Responsible Gaming programme gives every player in Bangladesh the tools, information, and support they need to stay in control and play safely.
Gaming Is Entertainment — Keep It That Way
88bg is one of Bangladesh's most trusted online betting platforms, offering cricket sportsbook, live casino, slots, and a wide range of games to players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and beyond. We take enormous pride in the entertainment we offer — and equal pride in the safeguards we put around it.
Responsible gaming at 88bg is not a legal checkbox. It is a genuine operational commitment that runs from the tools built directly into your account dashboard all the way to the training given to our customer support team. Every player deserves access to transparent information, practical controls, and a support pathway that treats them with dignity and respect.
This page outlines everything available to you. We encourage you to read it in full — not because you are necessarily experiencing difficulties, but because understanding these tools before you ever need them is the mark of a genuinely responsible player.
Gambling involves financial risk. Never wager money you cannot afford to lose. If at any point gambling stops feeling like fun, 88bg's support team is available around the clock at [email protected]. Help is always available — there is no stigma in asking for it.
Our Six Responsible Gaming Principles
Every decision 88bg makes about player protection is guided by six core principles that put player welfare ahead of commercial interest.
We verify the age of every player at registration. No account may be fully activated without confirmation that the applicant is 21 years of age or older. Documents may be requested at any time to re-confirm eligibility.
Players can set daily, weekly, or monthly deposit limits directly from their account settings. Once a limit is set, it takes effect immediately and cannot be raised for a minimum cooling-off period of 24 hours.
Set a maximum session duration so the platform automatically reminds you when your chosen time is up. This simple tool helps prevent the kind of prolonged play sessions that can erode good decision-making.
Take a short break of 24 hours, 72 hours, or 7 days without permanently closing your account. During a time-out, you will be unable to log in or place any wagers. All scheduled bonuses are paused for the duration.
For players who feel they need a longer break, self-exclusion closes access to the 88bg platform for a defined period — 30 days, 3 months, 6 months, 1 year, or permanently. Self-exclusion cannot be reversed before the chosen period expires.
Our responsible gaming support team is available 24 hours a day, seven days a week, 365 days a year. Reach us at [email protected]. Conversations are handled with complete confidentiality and zero judgment.
Your Player Protection Toolkit
All of the following tools are built into your 88bg account and can be activated at any time from your account settings or by contacting support.
Set a maximum amount you are willing to lose over a given period (daily, weekly, or monthly). Once your loss limit is reached, the platform will automatically prevent further wagers until the period resets. Reducing a loss limit takes effect immediately; increasing one requires a 24-hour waiting period.
In addition to deposit limits, you can set a cap on the total value of bets placed in any given period. This is especially useful for sports bettors who may want to control their exposure across a busy cricket or BPL match schedule without restricting their ability to deposit funds for other purposes.
Enable regular on-screen pop-up reminders that show how long you have been playing in a given session and your net wagering result during that time. Reality check intervals can be set from 15 minutes to 2 hours. These notifications appear across all game types, including live casino and cricket sportsbook.
Request a short cooling-off period of 1 to 6 weeks during which your account remains open but wagering and deposits are suspended. This gives you time to reflect without taking the more permanent step of self-exclusion. At the end of the period your account returns to normal automatically.
If you wish to permanently close your 88bg account, contact [email protected] with a written request. All remaining balance will be returned to your registered bKash, Nagad, or bank account within 5 business days. Permanent closure is irreversible — a new account cannot be opened for a minimum of 12 months.
Your complete transaction and betting history is always available in your account dashboard. Reviewing your actual spending is one of the most effective tools for maintaining an accurate picture of your gambling behaviour. Download statements at any time for your personal records.
How to Activate a Responsible Gaming Tool
All responsible gaming tools at 88bg are designed to be easy to find and activate. No paperwork, no waiting queues. Here is the standard process for setting any limit or exclusion on your account.
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1Log in to Your 88bg Account
Navigate to the 88bg Login page and sign in using your registered username and password. Ensure you are accessing the platform from a secure, private device.
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2Open Account Settings
From your account dashboard, select the "Responsible Gaming" or "Player Protection" section. All available tools — limits, time-outs, self-exclusion — are listed here in a single location.
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3Choose Your Tool and Set Parameters
Select the tool you wish to activate, enter your preferred limit value or exclusion duration, and confirm. Reductions and exclusions take effect immediately. Increases or removals are subject to a mandatory 24-hour review period.
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4Receive Confirmation
You will receive an email confirmation to your registered address detailing the change. Keep this for your records. If you did not request the change, contact [email protected] immediately.
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5Contact Support If Needed
If you cannot access the self-service tools in your account for any reason, or if you prefer to activate a self-exclusion urgently, email [email protected]. Our team will action the request within one hour during business hours and within three hours at any other time.
Are You Gambling Responsibly?
The following self-assessment questions are adapted from internationally recognised responsible gambling frameworks. If you answer "yes" to two or more of these questions, we strongly encourage you to speak to our support team or review the tools available on this page.
Have you ever spent more money gambling than you originally planned, and felt unable to stop once you started?
Have you gambled with money that was intended for essential expenses such as rent, food, utilities, or loan repayments?
Have you felt irritable, restless, or anxious when attempting to reduce or stop your gambling activity?
Have you returned to gambling with larger amounts after a loss in an attempt to recover what you lost ("chasing losses")?
Have you concealed or been dishonest about the extent of your gambling activity with family members, friends, or colleagues?
Have you found that gambling has negatively affected your relationships, work performance, mental health, or financial situation?
Have you felt a persistent preoccupation with gambling — thinking about past sessions, planning future bets, or calculating odds when you are not actively playing?
You are not alone. Problem gambling affects people from all walks of life across Bangladesh. Reaching out is a sign of strength, not weakness. Contact 88bg support at [email protected] or speak to a trusted person in your life. The responsible gaming tools on this page are available to you right now, at no cost, with no questions asked.
Protecting Children and Young People
Preventing access to online gambling by individuals under the age of 21 is one of 88bg's most fundamental responsibilities. All accounts undergo age verification at registration, and any account where a player is subsequently found to be under 21 is closed immediately, with all funds returned and wager history voided.
If you share a device with minors in your household, we strongly recommend the following steps to prevent accidental or deliberate access to the 88bg platform:
- Always log out of your 88bg account completely after each session — do not rely on browser auto-fill or saved passwords on shared devices.
- Enable parental control software on all household devices. Your internet service provider in Bangladesh can advise on available options.
- Use a strong, unique password for your 88bg account that is not shared with any family member or stored in a visible location.
- Enable two-factor authentication on your 88bg account to add an additional layer of protection against unauthorised access.
- If you believe a minor may have accessed your 88bg account, contact [email protected] immediately. We will investigate and take appropriate action within 24 hours.
Parents and guardians play a critical role in keeping young people safe online. 88bg actively supports household-level protections and encourages open conversations about the risks of gambling with young people aged 18-20 in the household, even though legal play requires 21+.
Understanding Self-Exclusion at 88bg
Self-exclusion is a serious, binding commitment. Here is everything you need to know before activating it.
A short-term break for players who feel they need a firm boundary but expect to return to controlled recreational play within the month.
A medium-term exclusion giving players meaningful time away from the platform. Recommended for players who have noticed a pattern of problematic behaviour.
A long-term exclusion that provides a full year of distance from gambling. Players who choose this option are encouraged to seek external support during the period.
Permanently closes your account with no option to re-register. This is the most protective option available and is irreversible. Any remaining balance is returned in full.
Once a self-exclusion is activated: your account login is immediately disabled; all pending withdrawal requests are processed normally; any active bonuses are forfeited; marketing communications are stopped immediately; and 88bg will make every reasonable effort to prevent a new account being opened by you during the exclusion period. Self-exclusion periods cannot be shortened once activated. To activate, visit your account settings or email [email protected] with the subject line "Self-Exclusion Request".
Play Smart. Play Safe. Play with 88bg.
Responsible gaming is a shared commitment between 88bg and every player on the platform. Explore our full range of games knowing that your protection tools are always just one tap away. If you ever need support, our team is here around the clock.